Video Call Troubleshooting Tips
DemoHop video calls require that you browser is running smoothly. If you encounter problems with your live demo video calls, here are a few things to try.
Tip: Chrome and Edge tend to have the best video call capabilities
- Reload your browser.
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Try Incognito or Private mode.
Extensions and ad blockers can interfere with camera, microphone and video player settings.
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Quit your browser. Fully quit and restart the browser.
If you have lots of tabs open the can consume significant memory.
- Turn off VPN
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Plug-in your computer if you have a low battery.
Browsers, especially Chrome, have low power modes that silently slow or reset tabs.
- Try another browser, Chrome, Edge, Safari and Firefox all support video calling.
- Reboot. It's unusual to need to reboot your computer. But sometimes it's the fastest way to fix the problem without having to troubleshoot.
If you suspect networking issues: run this test and share the JPG with support@demohop.com