Diagnosing live video call problems
If you are having problems joining a Booth's Live Demo video call then the problem is often related to corporate network, VPN or firewall policies or specific browser plugins. Follow these steps to identify the problem.
First, test the network, VPN and firewall
- Run this connectivity test.
- If any of these tests fail (red error message), click this green button at the top of page to download the image showing your test results.
- Send this image to your IT help desk or corporate networking team and ask them to grant access to DemoHop's video services.
Second, confirm you are using a compatible browser
DemoHop is compatible with all modern browsers using either computers or mobile devices. We recommend Chrome or Microsoft Edge for the very best experience.
Occasionally Safari and Firefox's security features can interfere with some DemoHop feature and will require that you grant DemoHop additional permissions.
Tip: Safari does not support background images in video calls. If this is important to you, choose another browser.
Third, test browser settings
If a particular browser isn't working as expected, check that the following permissions are turned ON for DemoHop
- Camera permissions
- Mic permissions
- Notifications — optional, but useful during the event
- Pop-ups are enabled. This is required for Single sign-on (SSO) customers
Fourth, try incognito or private browsing modes
If problems continue, then it could be related to a browser plug-in or extension.
- Visit DemoHop using Incognito or Private browsing modes
- Or try another browser
- If no browsers work, email a detailed description of your experience and the browser information (version) to support@demohop.com